Terms and Conditions for 

Nordic Wine Box, by Five

Clover Wines ApS

Straussvej 5,

2450 Copenhagen 

Denmark

Telephone: +45 92264721

CVR: 35402349

Payment

Nordic Wine Box receive online payments with Visa/Mastercard. Your payment will take place when the merchandise has left our storage, unless we have agreed on other payment schedule.

All the amounts on the website includes VAT.

All prices on the website are in Danish Crona, DKK

Nordic Wine Box homepage and payments are secured payment with an SSL encrypted protocol, giving you a reassurance that your data safe and secure.

Delivery

The time for delivery is approximately 5-7 days, we send from Denmark the first weekday each month. The driver will call or text before to make sure you can take receipt of the delivery.

The freight cost will depend on size of order and location of delivery.

The wines deliveries to your home will require you to produce legal identification as proof of age (over 20) if proof cannot be provided, that you are of legal drinking age, the wines will be returned, and you will be charged for transportation cost of returning the wines

Returns

Nordic Wine Box follows the Danish law for returning wines. Wine goes under food and therefore you can not return wines after purchased them.

Condition of the wines when returning.

You are liable for any loss value of the products you have bought.

The wine bottles must be handle with care, no opened bottles cannot be return.

Nordic Wine Box will determine if any loss of value of the products has taken place.

Cancelations of orders

If the goods have already been dispatched there will be a restocking charge and return freight cost to our Copenhagen storage.

Wine is a “food group” according to Fødevarestyrelsen and can therefore not be returned. The right to cancel within 14 days from order-date can therefor not be exercised.

Reclaims

We follow the Danish law regarding complaints.

To reclaim a product when there is something wrong or something missing please contact Nordic Wine Box in a reasonable time after you have received the bottles. Reasonable time is two months or less if nothing else has been agreed on. Nordic Wine Box will cover reasonable freight cost. You will lose the right to reclaim if you have mistreated the goods.

The bottles can be returned to:

Nordic Wine Box, 

Five Clover Wines ApS

Straussvej 5

2450 Copenhagen

TLF: +4592264721

Bottle with cork or other taste and smell defects must be expected to a certain degree. If more than one out of 12 bottles from the same order has cork or other taste and smell defects Nordic Wine Box will accept it as valid complaint and will substitute the wine with a compatible wine, however not necessary from the same vintage.

Customer and privacy policy

We do not send or give away any personal data, it will only be recorded in our customer database. You can on request have your personal data deleted at any time. We will need the following data to be able to send you the wines:

. name

. address

. telephone number

. e-mail address

The purpose of collecting this data is purely for the delivery of you order.

Your personal data will be registered at Nordic Wine Box and held up to five years, after five years they will be deleted.

When you give us this information you must give consent to the use of the data to Nordic Wine Box

employees to perform their job. You will always have the right to complaint to the registration.

You also have the right to get information about the data we have recorded about you.

You have this right under the personal data protection legalisation.

If you would like to contact us please email us on

kontakt@nordicwinebox.com

Cookies

På https://nordicwinebox.com.

Cookies will only be used to improve the website and its functions and by that make your visit more

convenient.

Complains

Complains can be sent to:

Konkurrence- og Forbrugerstyrelsens

Carl Jacobsens Vej 35

2500 Valby

www.forbrug.dk

Reservations

We reserve us from mistakes in the texts or wrongly appeared information, Nordic Wine Box reserve

the right to reject any order.

Force Majeure

In case of anything that can be counted under Force Majeure, war, natural disaster, strikes,

government decisions, failed deliveries from subcontractors, costly event, and similar events beyond

our control which is not reasonably foreseeable, and affects the contractual agreements and pledges

from our side, that allows us not to keep that agreement / pledge, should constitute a basis that we

released from our obligations to fulfil that contract.

Legal

The Danish court will be the representing court for any legal issues.

All the photos and logos are intellectual property of Nordic Wine Box.